I have recently ordered from both companies, and like it goes, both are okay. I got the fabric I really needed, and why I placed the orders in the first place (mostly for the kid’s Easter dress and to replace some fabric for a gift exchange I am involved in), but the rest of it was a huge blah. I placed the order on the same day, so the comparison is pretty much spot on this time.
Comparing the two, they pretty much are the same. There are some differences:
My general purchase:
Fabric Mart: I buy for the mystery bundles. While I got the free one, I accidentally added a second one, paid full price for it…and still only got 6 yards, when it is usually 10. I also asked to be notified of sold items, which they did, but after my order was shipped (luckily it was not one of the fabrics I desperately needed, it was just a cut for the baby), and a refund was issued promptly, so I didn’t get out too bad of it either. I have an email out in the net somewhere to them that they have never replied to, too. What I did get was what I expected to get, and some of it was nicer then others. The 12 yards of mystery fabric was okay…my mom took the old lady stuff, one cut was fabric I decided against (I ordered similar on fabric.com) and I have another fabric in my stash, but now I can make what I really wanted to.
Fabric.com: They offer free shipping. This alone gives them huge points in my book. I also order from them when they don’t have mystery bundles on FM (this time wound up I needed fabric for the dress from both or I would have only placed one order) and I want something. I did have to ask them a question, they replied to the email very fast, and by and large gave better customer service. One of the fabrics was charged wrong, but I didn’t catch it when I ordered and I had a coupon to offset it.
Fabric Mart: Flat fee, not too bad. I ordered the same day, and I got this later then the other. I also was not given the tracking number, and emailed to get it (I did, but the box was delivered by that time, lol), and got the reply after the box. It was shipped fast for them, however.
Fabric.com:I got the free shipping, and a coupon this time for $5 off my order. I did spend about half of what I spent on FM, but it came 2 days earlier, and I got the tracking number. I usually get the fabrics faster from here then the other store. Packaging is also a lot better, since it comes in bags inside the box, so it’s also easier to deal with.
Quality: If you know what you are wanting, the quality is the same.
Fabric mart is easier for me to navigate, and I find more fabrics for me here then fabric.com. I also get bored, so while fabric.com has a larger selection, I get tired of trying to find it.
Overall, the experience with FM was neither good, nor bad, it just was. Since I’ve dropped a pretty penny here over the last few months, and I am getting so so service, I think it’s time for me to take a fabric break from them. I am a little irked at myself that I did the mystery bundle twice, and had to pay for less yardage, but I can’t really blame them for it, I suppose.
With fabric.com, I was happier then FM, but I am not one of these people that typically need hand holding. I got what I was after, it came very fast and it was what I expected. Snafu with pricing, but with the coupon I’m not as mad as I should be.
I think I am done online shopping for a time. I don’t need a lot of fabric at the moment, both the kid and I are good until Fall, and I am leaving it this way. I am neither in love with either company, but I don’t hate them either and I will do business with them both again. None of the problems are enough to make me contact either company, nor do I think it would do any good in any event.
Fabric Mart: 3 stars.
Fabric.com: 4 stars.